End-to-end ERP services
from implementation to
ongoing support

Our solutions consultants work directly with your team to implement, enhance, and adapt the Matrix Software system to your operational needs. With deep industry knowledge and hands-on involvement, they ensure the solution supports efficiency, traceability, and long-term growth goals.

Our experienced solution consultants collaborate with key stakeholders, such as department managers and system custodians, to configure the system around your workflows, plant layout, and hardware infrastructure. From master data preparation and hardware integration to user training and go-live support, we ensure a seamless launch with targeted post-implementation follow-up.

With no additional software fees for version upgrades, our projects team frequently updates client systems throughout the year to deliver new features and performance improvements. Through service level agreements, our consultants can become an extension of your team, supporting business continuity and adapting the system as your operations evolve.

The same solution consultants who implement and upgrade your system also deliver training, ensuring consistency and in-depth product knowledge. Training can be delivered on-site for full deployments or remotely in smaller, focused sessions, supporting ongoing user confidence and process improvement.

Our consultants can customise standard reports, assist with label design, and tailor system outputs to meet operational and compliance needs, thereby delivering the traceability and visibility your business demands. If you have in-house expertise, you also have the option to license designer modules that empower your internal team to manage these tasks independently.

We provide guidance to your internal IT team or external service providers on how to configure and maintain production-floor hardware. Where preferred—or when resources are limited—our consultants can also handle hardware installation and setup directly, ensuring full system readiness.

We assist with documenting your system processes and creating Standard Operating Procedures (SOPs) to promote consistent usage, ensure compliance, and streamline staff onboarding.

Our dedicated support team provides ongoing assistance through a remote service desk, aligned with the functionality implemented during your project. For clients with high availability needs, we offer 24/7 priority response options through tailored service level agreements.